Consent gained for final phase at Halton Lea
We have gained planning consent to start work on the final phase of the mixed use scheme at...
Godalming wins LABC Best Sustainable Project
Pozzoni is delighted to announce its Godalming Leisure Centre scheme has won best...
Oakland Village, Swadlincote is awarded Stirling University Gold Award
Oakland Village, Derbyshire County Council’s new 32-bed care centre offering specialist...
Planning granted for Cheadle Hulme High School
Planning has been granted for the £4.45m development of Cheadle Hulme High School comprising...
ISO 14001 six month assessment passed
We are delighted to announce that we have just passed our six month assessment for our environment...
Residents move into new £4.6m Rugby care home
WCS Care Group has taken possession of Drovers House in Rugby, Warwickshire.Drovers House is a...
Pozzoni boost technologist teams
Responding to a continued growth in business we have employed a number of new personnel to ensure...
Planning granted for James Street, Northwich
Planning has been granted for the sheltered housing development on James Street in Northwich.Owned...
Great Homer Street planning obtained
Pozzoni has obtained planning consent for the first phase of a £150m regeneration scheme at...
Planning granted for disused Corporation Road site development
Planning has been granted for the residential redevelopment of a disused site on Corporation Road...
Improving our customer support during challenging times
19 January 2011
Providing the right support is always at the heart of our work. That’s why we are listening harder to our clients – finding out what’s important to them and how we can improve our services.
Since 2005 our Customer Care survey has been a major listening tool, and this year we wanted to thank the many organisations who shared their views and “tell you what you told us” about Pozzoni.
The big message is that we increased our Business Knowledge rating by 10% to a new satisfaction level of 86%, reflecting how hard we have worked to support our clients during these challenging times, with improvements all round on our Managing Risk, Keeping to Programme/Budget and Appointing Criteria standards.
A major 9% rise in our Creative and Innovative Solutions rating builds upon our long standing reputation in Design and Technical Abilities, both of which increased this year - reflecting our continued investment in technology and team knowledge, themes our Pozzoni Academy will promote over the coming year.
Client feedback requesting further support on sustainability and environmental issues, highlighted that we need to improve the profile of our in house Green Team and ensure that clients are aware of the extensive environmental knowledge, qualified expertise and added value we can bring to every project.
Our overall Value for Money rating was the only standard to have a reduced score with a 1% reduction to 77%, which whilst realistic in present conditions, is something we are working on across all teams and services.
It is positive to record that the quality of our service to clients remained at a consistent 86% rating, with feedback telling us we are “Very professional, warm, good communicators, highly organised, good listeners and able to work under pressure”.
Contact us at firstname.lastname@example.org or call 0161 928 7848