Unprecedented visitor numbers at new Godalming Leisure Centre
The new £5m Godalming Leisure Centre facility opened its doors to the public this summer and after...
New School facilities enhance Cheshires offering
Two new school facilities in Cheshire have recently completed for the public of Cheshire East....
Mayor joins Beatrix Potter tea party to open 3.5m extra care scheme
Tameside residents celebrated the official opening of their new £3.5m scheme with a Beatrix...
International visitors flock to UK Care Schemes
Care schemes designed by Pozzoni Architects have recently hosted several international...
Movers and Shakers
Pozzoni are proud to announce that Philip Morris has gained his MSc in Construction Law and Dispute...
Godalming is 'Best of the Best'
Godalming Leisure Centre has been awarded 'Best of the Best' from the Godalming Trust Civic Design...
Godalming features in September Leisure Design and Build
Recently completed Godalming Leisure Centre features in Septembers edition of Leisure Design and...
WiP Regional Student winner completes work experience
The latest work experience placement at Pozzoni Architects, taken by Rebecca Meadowcroft, has just...
Pozzoni join Dementia Action Alliance
We are pleased to announce that we have joined the Dementia Action Alliance. The DAA is made up...
Pozzoni's Competition Winner opens to Public
The new £6m Godalming Leisure centre for Waverley Borough Council opened its doors to the public...
Improving our customer support during challenging times
19 January 2011
Providing the right support is always at the heart of our work. That’s why we are listening harder to our clients – finding out what’s important to them and how we can improve our services.
Since 2005 our Customer Care survey has been a major listening tool, and this year we wanted to thank the many organisations who shared their views and “tell you what you told us” about Pozzoni.
The big message is that we increased our Business Knowledge rating by 10% to a new satisfaction level of 86%, reflecting how hard we have worked to support our clients during these challenging times, with improvements all round on our Managing Risk, Keeping to Programme/Budget and Appointing Criteria standards.
A major 9% rise in our Creative and Innovative Solutions rating builds upon our long standing reputation in Design and Technical Abilities, both of which increased this year - reflecting our continued investment in technology and team knowledge, themes our Pozzoni Academy will promote over the coming year.
Client feedback requesting further support on sustainability and environmental issues, highlighted that we need to improve the profile of our in house Green Team and ensure that clients are aware of the extensive environmental knowledge, qualified expertise and added value we can bring to every project.
Our overall Value for Money rating was the only standard to have a reduced score with a 1% reduction to 77%, which whilst realistic in present conditions, is something we are working on across all teams and services.
It is positive to record that the quality of our service to clients remained at a consistent 86% rating, with feedback telling us we are “Very professional, warm, good communicators, highly organised, good listeners and able to work under pressure”.
Contact us at email@example.com or call 0161 928 7848