BREEAM Public Licence
Pozzoni Management Services now hold the BREEAM Public licence, allowing us to carry out full...
Planning approved for Cable Drive, Helsby
Cheshire West & Chester Council have approved proposals for an extra care scheme including 77...
CIH Delivering housing with care and support for older people conference
We are delighted to announce that Damian Utton, partner at Pozzoni, will be speaking at the...
Godalmings new leisure centre wins LABC Building Excellence Award
The new leisure centre in Godalming has won the award for best sustainable project at LABC’s...
Pickmere wins RICS NW Residential Category
Pickmere Court in Crewe has won the Residential category at the RICS NW regional awards in a...
7 shortlistings in LABC Building Excellence Awards
We are delighted to have been shortlisted a total of 7 times in the LABC (Local Authority Building...
Construction Industry Council launch BIM4SME
The Construction Industry Council (CIC), in partnership with the Government's Building Information...
We are a North West Regional Construction Award finalist
We are delighted to announce that we are a finalist in the North West Regional Construction Awards...
Deeside Leisure Centre features in March edition of Leisure Design and Build magazine
Martin Bransby, Director at Pozzoni, is featured in this months edition (March 2013) of Leisure...
Rochdale Borough Awards commendation
Recently our schemes in Kirkholt - Curzon Street and Waterloo Road – were nominated by the...
Improving our customer support during challenging times
19 January 2011
Providing the right support is always at the heart of our work. That’s why we are listening harder to our clients – finding out what’s important to them and how we can improve our services.
Since 2005 our Customer Care survey has been a major listening tool, and this year we wanted to thank the many organisations who shared their views and “tell you what you told us” about Pozzoni.
The big message is that we increased our Business Knowledge rating by 10% to a new satisfaction level of 86%, reflecting how hard we have worked to support our clients during these challenging times, with improvements all round on our Managing Risk, Keeping to Programme/Budget and Appointing Criteria standards.
A major 9% rise in our Creative and Innovative Solutions rating builds upon our long standing reputation in Design and Technical Abilities, both of which increased this year - reflecting our continued investment in technology and team knowledge, themes our Pozzoni Academy will promote over the coming year.
Client feedback requesting further support on sustainability and environmental issues, highlighted that we need to improve the profile of our in house Green Team and ensure that clients are aware of the extensive environmental knowledge, qualified expertise and added value we can bring to every project.
Our overall Value for Money rating was the only standard to have a reduced score with a 1% reduction to 77%, which whilst realistic in present conditions, is something we are working on across all teams and services.
It is positive to record that the quality of our service to clients remained at a consistent 86% rating, with feedback telling us we are “Very professional, warm, good communicators, highly organised, good listeners and able to work under pressure”.
Contact us at email@example.com or call 0161 928 7848