David Hughes co-authors 'Design for Aging' book
We are delighted to announce the publication of the book titled Design for Aging, co-authored by...
Steel up at Poynton High School new Sixth Form building
The frame is up and a steel 'signing' has taken place at the new sixth form building for Poynton...
Pozzoni remains Green
We are delighted to announce that we have just passed our 6 month assessment for ISO14001.Pozzoni...
Pozzoni building features in Design Buy Build Magazine
The sixth form building at Blessed Thomas Holford Catholic School, Altrincham, recently completed...
Best Healthcare Building in Wigan Council Awards
We are delighted to announce that alongside The Cruden Group our Belong building in Atherton has...
Pozzoni shortlisted for Chamber Green Business Award
We are delighted to have been shortlisted in the Chamber of Commerce Greater Manchester Green...
New Year Design Award shortlisting for Pozzoni
Starting the new year on an upbeat note we are delighted to have been shortlisted in the Pinders...
Pozzoni named as ISCA Finalist
We are delighted to announce that we are finalists at the Independent Specialist Care Awards, run...
Fourth year in Building Good Employers Guide
Good news - for the fourth year running we’ve made it through to Building Good Employers...
Elder Care Event in association with Pozzoni
Issues surrounding the housing market for the ageing population will be the subject of a full-day...
Improving our customer support during challenging times
19 January 2011
Providing the right support is always at the heart of our work. That’s why we are listening harder to our clients – finding out what’s important to them and how we can improve our services.
Since 2005 our Customer Care survey has been a major listening tool, and this year we wanted to thank the many organisations who shared their views and “tell you what you told us” about Pozzoni.
The big message is that we increased our Business Knowledge rating by 10% to a new satisfaction level of 86%, reflecting how hard we have worked to support our clients during these challenging times, with improvements all round on our Managing Risk, Keeping to Programme/Budget and Appointing Criteria standards.
A major 9% rise in our Creative and Innovative Solutions rating builds upon our long standing reputation in Design and Technical Abilities, both of which increased this year - reflecting our continued investment in technology and team knowledge, themes our Pozzoni Academy will promote over the coming year.
Client feedback requesting further support on sustainability and environmental issues, highlighted that we need to improve the profile of our in house Green Team and ensure that clients are aware of the extensive environmental knowledge, qualified expertise and added value we can bring to every project.
Our overall Value for Money rating was the only standard to have a reduced score with a 1% reduction to 77%, which whilst realistic in present conditions, is something we are working on across all teams and services.
It is positive to record that the quality of our service to clients remained at a consistent 86% rating, with feedback telling us we are “Very professional, warm, good communicators, highly organised, good listeners and able to work under pressure”.
Contact us at firstname.lastname@example.org or call 0161 928 7848