Plans approved for Mariners Park Community Hub
Planning has been gained for the Mariners Park Community hub in Wallasey. The scheme comprises a...
Farnham Leisure Centre wins in Waverley Design Awards
Following a judges visit to site our work on Farnham Leisure Centre, Waverley has won the...
New Sixth Form pushes design boundaries
A new build £5m 300 place Sixth form facility at Blessed Thomas Holford Catholic College,...
Belong Villages double nomination
Belong Atherton has been shortlisted in the National Dementia Awards 2011 for 'Best Interior...
Belong village pioneer nominated for national award
One of the leading figures in the development of Wigan’s community village for older people...
New Godalming Leisure Centre plans approved
Waverley Borough Councils planning committee have approved the plans for the building of the new...
Pozzoni gain consent to revive derelict area
Our Manchester office has gained planning consent to start work on a mixed use scheme next to...
Co-Housing, a platform for the future?
Last week we shared our ideas at a unique event in Cornwall which explored the concept of...
Efficient, Affordable Homes Completed
Attractive housing scheme Wilmslow View, Handforth, is complete.The development from Symphony...
Annual Greener Travel to Work Challenge
On Thursday 21st July 2011 we will be running our annual Greener Travel to Work day. All staff are...
Improving our customer support during challenging times
19 January 2011
Providing the right support is always at the heart of our work. That’s why we are listening harder to our clients – finding out what’s important to them and how we can improve our services.
Since 2005 our Customer Care survey has been a major listening tool, and this year we wanted to thank the many organisations who shared their views and “tell you what you told us” about Pozzoni.
The big message is that we increased our Business Knowledge rating by 10% to a new satisfaction level of 86%, reflecting how hard we have worked to support our clients during these challenging times, with improvements all round on our Managing Risk, Keeping to Programme/Budget and Appointing Criteria standards.
A major 9% rise in our Creative and Innovative Solutions rating builds upon our long standing reputation in Design and Technical Abilities, both of which increased this year - reflecting our continued investment in technology and team knowledge, themes our Pozzoni Academy will promote over the coming year.
Client feedback requesting further support on sustainability and environmental issues, highlighted that we need to improve the profile of our in house Green Team and ensure that clients are aware of the extensive environmental knowledge, qualified expertise and added value we can bring to every project.
Our overall Value for Money rating was the only standard to have a reduced score with a 1% reduction to 77%, which whilst realistic in present conditions, is something we are working on across all teams and services.
It is positive to record that the quality of our service to clients remained at a consistent 86% rating, with feedback telling us we are “Very professional, warm, good communicators, highly organised, good listeners and able to work under pressure”.
Contact us at email@example.com or call 0161 928 7848